Returns

30 days from the day your order is delivered. Start it from your order: open the link in your confirmation email and choose Send something back. Tell us which pieces and why, and we will email you where to send them.

If you cannot find that email, write to orders@cshell.ink with your order number — it is on your receipt and begins CS-. Either way reaches the same place.

We can only resell what comes back sellable, so items must be unworn and unwashed with tags attached. Try things on — that is what the window is for.

• Unworn, unwashed, tags attached.
• In the condition it arrived, including any packaging that is part of the product.
• Underwear and swimwear cannot be returned once the hygiene seal is broken.

You pay return postage on a change of mind. We pay it when the fault is ours — the wrong item, a manufacturing fault, or damage in transit. In those cases email us before sending anything and we will cover it.

Refunds go back to the card or account you paid with. We process them within five working days of the return arriving, and your bank typically takes a few more to show it. Original postage is refunded when the fault was ours.

We do not do exchanges. Return what you have and order the size you want — it is faster than holding stock aside, and it means the size you want is not sold to somebody else while a parcel is in transit.

If something fails in normal wear, tell us. This is a small operation and we would rather hear about it than not — a fault that reaches us is one we can stop repeating.

Nothing here limits the rights you have by law, which apply whatever this page says.